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RETURNS & EXCHANGES

In order to return an item, you must meet the following

Conditions: The return must be sent back within 14 days of the delivery date. The item must be in its original, unused and unwashed condition with no visible damage. The item must be returned with the original tags and packaging. 

Exchanges / refunds will be issued up to 14 days from the date the product was received. Contact us prior to this. Sale items or items purchased with a discount code can be returned for exchange / store credit only. We do not offer refunds on any sale items, only items purchased at original RRP which have a fault.

For more help please email: support@happypets.site

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